Support
Contact us
Email support@pranarhythm.com. We usually reply within [3 working days], in English or Thai.
To help us help you, please include your phone (and watch) model, its system version, the app version (in your phone’s Settings › Apps › Prana Rhythm, or on its App Store page), and what happened.
Reminders
My reminders don’t arrive
- Check that notifications are on for Prana Rhythm. If they are off, the Reminders screen in the app says so and takes you to the setting.
- Check that the reminder itself is switched on and set for today’s day of the week.
- Focus, Do Not Disturb or a sleep mode can hold notifications back.
My reminders arrive late (Android)
To save battery, Android may deliver reminders up to an hour late. On Android 12 and later, open Settings › Reminders in the app and tap Allow on-time reminders.
Some phone makers also stop apps in the background. If reminders still come late, set Prana Rhythm’s battery use to “Unrestricted” in your phone’s settings (Apps › Prana Rhythm › Battery).
Practising
Practice stops or goes quiet when the screen turns off
A practice keeps running with the screen off; on Android it shows a “Practice in progress” notification while it runs. If your Android phone stops it, set Prana Rhythm’s battery use to “Unrestricted” (Apps › Prana Rhythm › Battery). If you hear nothing, check the media volume.
Why wasn’t my session saved?
Sessions shorter than 30 seconds are not saved, so a quick test doesn’t count towards your stats. Anything 30 seconds or longer is saved, even if you stop early.
A session runs longer than the time I chose
When you practise for a set time, the app lets you finish the breath cycle you are in rather than cutting it off, and then adds the cool-down of normal breathing if it is on (30 seconds by default). You can change or turn off the cool-down before you start.
I feel dizzy or unwell
Stop at once and breathe normally. Prana Rhythm is a breathing app for relaxation and general wellbeing; it is not a medical device. If you are pregnant or have high blood pressure, heart disease, epilepsy or lung disease, talk to a doctor before you practise. The full guide is in the app under Settings › Safety.
Health Connect and Apple Health
How do I save sessions to Health?
In the app, open Settings and turn on Save to Health Connect (Android) or Save to Apple Health (iPhone), then allow access. Each saved session is written as mindfulness time. The app never reads your health data.
I don’t see the Health Connect switch (Android)
The switch appears only when Health Connect on your phone can store mindfulness sessions. It needs Android 8 or later; update Health Connect (or Google Play system updates on Android 14 and later) and check again.
How do I remove sessions from Health?
Delete the session in the app (Stats › All sessions) and it is removed from Health too. To stop saving, turn the switch off in Settings, or remove Prana Rhythm’s access in Health Connect or the Health app.
Watch
Is there a watch app?
The Wear OS and Apple Watch apps are in beta testing. [How to join the beta: Play testing link / TestFlight link]
My watch doesn’t show my patterns or theme
Your phone sends them to the watch whenever they change. Make sure the watch is paired and connected to your phone, open Prana Rhythm on the phone once, and wait a moment. Sessions you practise on the watch are sent back to your phone the same way.
Your data
Where is my data? Can you restore it?
Your history, patterns, reminders and settings are stored only on your devices. We have no server and no copy, so we cannot see or restore your data. See the privacy policy.
How do I move to a new phone?
Your phone’s own backup carries the app’s data: Google backup or device transfer on Android, iCloud Backup or Quick Start on iPhone. Make sure backup is on before you switch. Reminders start again after you open the app once on the new phone.
How do I delete my data?
Delete single sessions in Stats › All sessions, or remove everything by uninstalling the app (or clearing its storage on Android) on each device. Entries already saved to Health stay there until you delete them in Health Connect or the Health app.
Language
Can I use the app in another language?
Yes. Prana Rhythm is available in English, Thai, Simplified Chinese, Japanese, Korean, Spanish, Portuguese, French, Hindi and Arabic. Change it in Settings › Language; “Same as phone” follows your device.